Notice Based on the Act on Specified Commercial Transactions

Version 2026-10-18-r6

Seller	Trouble Adviser (sole proprietorship)
Person responsible for operations	Naoto Yasuda
Address and telephone number	As a sole proprietorship, we will disclose our address and telephone number (and any other seller information not shown on this page) without delay by email or similar means upon request. Please send your request by email to the address shown below, or from the Inquiries page of your account (choose "Other" as the category and write "Request for address and telephone number").
Contact	Questions about the service: the Inquiries page of your account (an account is required). We reply on the website, not by email. Email (for requests for seller information, such as our address and telephone number): rootsmylife@hotmail.com
Service	Chat support that guides travelers on what to do and whom to contact when they encounter trouble in Japan. We are not a travel agency and do not provide travel services. Please see the Individual Provisions (Scope of the Service) in the Terms of Service.
Price	3-Day Support: ¥16,500 per group (¥15,000 + ¥1,500 consumption tax) 5-Day Support: ¥26,400 per group (¥24,000 + ¥2,400 consumption tax) 1-Week Support (7 days): ¥36,300 per group (¥33,000 + ¥3,300 consumption tax) All prices include consumption tax (10%).
Additional charges	Communication charges for accessing the website and the chat are borne by the customer.
Payment method	Credit / debit card, processed by Stripe.
Payment timing	Payment is made at the time of purchase, when you complete checkout.
When the Service is provided	Once payment is confirmed, a private page showing your purchase details and a Chat Support button is issued immediately. Chat support is available for the length of the purchased plan, starting from the start date you choose at purchase (Japan time), from 9:00 to 21:00 Japan Standard Time each day.
Cancellations and refunds	You can cancel a plan yourself from "My support plans" on your account page, until the support starts. If you cancel before the support starts, the full amount paid is refunded and no cancellation fee is charged. The support start time is 0:00 a.m. Japan Standard Time on the start date you chose at purchase. Once the support period has started, the plan is non-refundable. Because the service is provided from the start date, we do not accept cancellations for the customer's own reasons after that point, even if days of the support period remain. Refunds are made to the payment method used at purchase. It may take several business days to appear on your statement.
Operating environment	An internet connection and a current web browser.